The BMA has developed a tool to help with the increasing workload and to support practices with implementing a triage system if they wish to do so.
The toolkit aims to provide a cost neutral aid to reduce the administrative burden on staff members, ensure patients are seen by the right clinician at the right time and allow GPs to spend their time where it is needed the most. The toolkit includes a number of case studies, along with examples of how you can tailor the system to your practice.

Read the blog ‘Exploring safe working in general practice: how we triage’.