CQC-an update on registration
Changes to the Registration Process
Effective from 18 November, the Care Quality Commission (CQC) will no longer accept any registration applications through the provider portal, except for cancellation applications. After this date, all applications must be submitted using the application form available on the CQC website.
Actions Required:
- For Applications Already Submitted and Validated: If an application has been submitted through the provider portal and has been validated and accepted by the Registration team, no further action is required. These applications are already in the queue for assessment.
- For Applications Submitted but Not Yet Confirmed: For those who have submitted applications but have not yet received confirmation from the Registration team, the team will contact applicants within the coming weeks to confirm that the application has been forwarded for assessment. In cases where issues are identified, CQC will provide instructions for resubmission without impacting the queue position.
- For Incomplete Applications on the Portal: Providers with partially completed applications must ensure that both the provider and manager portions (if applicable) are completed and submitted by 5pm on 18 November.
Applications will continue to be assessed in date order, and standard approval or refusal processes remain unchanged. Applicants can contact CQC in the usual manner to check their application status.
Continued Use of the Provider Portal
From 18 November, providers can still use the portal to submit certain notifications and registration cancellations. Detailed information on supported activities is available on the provider portal pages on the CQC website.
Enhancements to the Registration Process
CQC acknowledges the concerns surrounding the registration backlog and is actively working to address it. Significant improvements are underway, including:
- Recruitment of Additional Registration Inspectors: A recruitment drive aims to increase capacity and accelerate processing times.
- Process Streamlining: Internal processes are being reviewed and refined for increased efficiency.
- Sector-Specific Strategies and Prioritisation: Tailored approaches for specific sectors and prioritisation continue, as described on the CQC website.
CQC remains committed to reducing the backlog of applications and improving processing times. More information on these updates can be found on the CQC website.
