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Practice Management Development Series: Staff Planning & Performance Management

This thorough and informative session has been designed to focus on workforce planning and performance management.

 

Objectives

This session aims to support you to develop the skills and understanding to create a more engaged, productive, and successful work environment.

  • Effective techniques for managing performance
  • The role of the appraisal and different approaches to appraisals
  • Managing poor performance
  • Keeping discussions open and honest - including difficult conversations.

Designed for

  • Practice managers wanting a refresh
  • Practice managers new in post
  • Aspiring practice managers
  • Lincolnshire Practice manager apprentices

 

Platform

Microsoft Teams: This session will require each attendee to have access to a computer or smart device with a camera, speakers and microphone.

 

Training delivered by:

Tracy Dell, Practice Business Manager and Locum, Lambert Medical Centre

Tracy has been a Primary Care Manager since 2003 working in Practice, Business and Primary Care Network Manager roles. She has extensive healthcare management experience in general practice, primary care, secondary care and the voluntary sector. Tracy is currently a Practice Business Manager for Lambert Medical Centre in North Yorkshire. She also provides independent management consultancy services and delivers training in all aspects of primary care. Her main areas of interest are workforce development, compliance, collaborative working, optimising the use of IT systems, improving efficiencies and streamlining work processes. Tracy is the co-founder of Locum Practice Management (LPM): https://locumpm.co.uk/, a trustee for Calderdale Carers Project and an advocate for the support and care of our military veterans.

 

Funded by:

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Event Info

Date
16 July 2025
Time
12:00 - 14:00
Location
MS Teams
Cost
Free for LMC Members
Suitable For
PCN Manager
Practice Administrator
Practice Manager
Receptionist
Team Leader

Main Contact

Email
rosa.wyldeman@nhs.net
Phone
Call 01522 576 659 or email rosa.wyldeman@nhs.net
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know

Terms

  • Training is often funded or subsidised by the Lincolnshire LMC, if you need to cancel the place, you can do so online up to 7 days before the event date after that time please contact the Lincolnshire LMC on 01522 576 659.
  • If you fail to cancel your place within a reasonable time then you/ your employer may be invoiced for the cost of the place.
  • We ask that prior to booking, attendees check their calendars to make sure they are not on leave or have other commitments. We also ask that attendees give as much notice as possible when cancelling, so that the place can be used by someone else.

Please Note: Where external training providers are used, the LMC is required to submit attendee names 7 days before the courses commence. To view the LMC Privacy Policy please go to https://www.lincslmc.co.uk/privacynotice

By booking and accepting a place on this course, you are agreeing to these terms