Primary Care Signposting & Non-Clinical Triage – 15/05/2025
Using real life examples this course will provide context to support delegates in developing their skills to effectively carry out signposting and triage duties.
Frontline staff will already be involved in performing informal triage duties even if the practice has not created a formal process. This session is aimed at putting this informal experience in a context that helps the staff
member to develop their skills. It is aimed at helping GP Receptionists, and other patient facing staff, develop their key skills.
We will look at the importance of being on the frontline of your organisation.
The session is tailored to the needs of Lincolnshire General Practice.
Objectives
- Communication Skills -
- Assessing the priority and need for advice
- Assertiveness
- Non-assertiveness
- aggression
- Triage
- The Process -
- The introductions
- Gathering information
- Signposting
- The action plan
- Concluding the interaction/ call
- Self awareness and personal development
Each delegate will also be challenged to consider their own behaviour in influencing the goal of being effective. They will become aware of the relationship between the functional parts of their work and the need for emotional intelligence.
Designed for
All frontline general practice staff wishing to develop their key skills.
Platform
Microsoft Teams: This session will require each attendee to have access to a computer or smart device with a camera, speakers and microphone.
Training delivered by:
"All GPS training is written and delivered by Alan Molineaux. Educated to Masters Degree level, Alan has many year’s experience in leadership in both industry and the charity sector. He has been delivering training for NHS Primary Care groups for over 15 years."
Funded by:
